FAQ M&S

Creator will continue to be commercialized as a standalone COTS product with an independent roadmap and granting of licenses.

• Creator will continue to be sold, supported, and maintained by CAE.
• You can expect new releases to come.
• The latest released version is 22.0.

You can use "[email protected]", "[email protected]" or "[email protected]" to contact us.

The Embedded Graphics business have been divested to TXT, based in Milan.

The following products are now sold, supported, and maintained by TXT:

• UA Accelerator
• UA Emulator
• VAPS
• VAPS QCG
• VAPS XT
• VAPS XT-178 and Cert-Kit
• VAPS XT ARINC 661

Contracts and agreements related to the EG group will be transferred to TXT. The completion of the transaction with TXT is expected in the third quarter of 2023.

All Embedded Graphics products will continue to be sold, supported, and maintained by TXT/PaceLab. You can expect new releases to come. The latest released version is 5.0.

Read the press release: Press Release from TXT.

Will the Presagis Customer Support portal still be available for all my product needs including my documentation and training needs?

• The Customer Support portal remains available for all your support needs.

Who should I contact for my basic product support needs? Do we continue using [email protected] or [email protected]?

• Customers needing support should continue to use the same email addresses as they have in the past: [email protected] or [email protected].
• For account information please reach out to [email protected].

I currently have a signed maintenance agreement for a Presagis software product, how long can I expect to receive customer support for my product?

• Presagis and CAE remain firmly committed to fulfilling all current contractual obligations, including continuing to provide both product and maintenance support to existing customers.
• As such, you can expect customer support to continue until your current contract expires.