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Support Contacts

Support Contacts

Here when you need us.

Presagis is committed to providing best-in-class support services to its customers. To accomplish this, we have open lines of communication so that you can raise your concerns with us directly at any time.

For your general support questions please call our main lines or email: [email protected]

The Customer Support team’s goal is to respond to each submitted case within 24 hours. Our Technical Support Specialist will reach out to you and let you know that your case is being investigated.

Phone Contacts
Canada: +1.800.388.3408
International: +1.514.341.3874
North & South America:

All products: 9:00AM - 5:00PM EST

For all other countries

To ensure support coverage during the working hours of our customers outside of North America, first line support is led by our local, certified partners.

Email Contacts
Licensing Email Support

License Requests: [email protected]

Simulation Email Support

Ondulus: [email protected]

STAGE: [email protected]

FlightSIM: [email protected]

HeliSIM: [email protected]

Visualization Email Support

Vega Prime: [email protected]

Panorama: [email protected]

Content Creation Email Support

Terra Vista: [email protected]

Creator: [email protected]

CRAFT Email Support

CRAFT: [email protected]

Embedded Graphics Email Support

VAPS: [email protected]

VAPS XT: [email protected]

UA Accelerator: [email protected]

UA Emulator: [email protected]

Projects Email Support

Projects: [email protected]

VELOCITY 5D Email Support

VELOCITY 5D: [email protected]

Support When You Need It

Support When You Need It

Presagis Customer Support comes with a massive wealth of knowledge and experience in software development and product management.