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Support Contacts

Here when you need us.

Presagis is committed to providing best-in-class support services to its customers. To accomplish this, we have open lines of communication so that you can raise your concerns with us directly at any time.

For your general support questions please call our main lines or email: [email protected]

The Customer Support team’s goal is to respond to each submitted case within 24 hours. Our Technical Support Specialist will reach out to you and let you know that your case is being investigated.

Phone Contacts
USA: +1.877.289.5670
Canada: +1.800.388.3408
France: 0.800.911.794
Germany: 0.800.181.9090
United Kingdom: 0.800.731.8857
International: +1.514.341.3874
North & South America:

All products: 9:00AM - 5:00PM EST


All products: 9:00AM - 5:00PM EST

For all other countries

To ensure support coverage during the working hours of our customers outside of North America, first line support is led by our local, certified partners.

Email Contacts
Simulation Email Support

Ondulus: [email protected]

STAGE: [email protected]

FlightSIM: [email protected]

HeliSIM: [email protected]

License Requests: [email protected]

Visualization Email Support

Vega Prime: [email protected]

Sensor Products: [email protected]

Content Creation Email Support

Terra Vista: [email protected]

Creator: [email protected]

SEGen Server: [email protected]

Embedded Graphics Email Support

VAPS: [email protected]

VAPS XT: [email protected]

Support When You Need It

Presagis Customer Support comes with a massive wealth of knowledge and experience in software development and product management.