The Presagis Customer Support program is designed to provide you with the tools and services requred to ensure that you get maximum value from our software tools.
Find solutions for top issues, common problems or get support from a professional. Customers on active maintenance can take advantage of all the benefits available of the program.
With M&S Suite 15 you’ll benefit from hundreds of new features and improvements designed to help you delivering more engaging simulations, speed up the application development process and reduce costly integration time.
SOFTWARE THAT WORKS TOGETHER
Integration is a key element of most simulation projects—the larger or more complex the project, the greater the cost of integration. An integrated suite of M&S software tools can help you save on integration time and cost—savings which can be passed directly to your end-users. With this in mind, we’ve continued our efforts to integrate our products to help streamline the M&S workflow.
Whether you’re using Creator and Vega Prime, or a combination of other Presagis M&S tools, you’ll be able to simultaneously update all of your Presagis software with the availability of future service packs.
CUSTOMER MAINTENANCE PROGRAM
We’re always looking for ways to go above-and-beyond to satisfy our customers and ensure they have access to the support and expertise when they need it the most. Active maintenance clients are able to take advantage of new perks being offered as part of the new maintenance and support plan. We’ve enhanced our offering to ensure you get the most out of your software investment, become proficient users more quickly, and have the necessary information at your fingertips. For example, we now offer free sel-paced training modules covering a wide variety of commonly asked questions and advanced features. The videos and training materials are embedded within the Customer Portal and accessible to all active maintenance clients.
In addition, active maintenance customers have access to:
ACCESS TO EVERYTHING ON THE PORTAL
We’ve enhanced the Presagis Customer Portal to ensure you have access to licenses of Presagis software when you need them the most. With the new auto-licensing feature, maintenance customers will be able to generate upgrade license keys with the click of a button, 24/7. So when you’re ready to upgrade to M&S Suite 15, simply download your software and generate the upgrade license keys using this new feature. It’s as simple as that!
Software licensing shouldn’t be complicated. We’ve added flexibility to our licensing models to ensure you have access to software that fits the needs of your organization. This includes evaluation, annual, and floating licenses, as well as enterprise-level licenses to simplify M&S application development across your department or organization.