AVAILABLE POSITIONS

Technical Support Specialist (Co-Op Student) - Presagis USA

JOB SUMMARY

The Technical Support Specialist Intern is responsible for supporting customers by determining nature of customer problems and delivering support services accordingly in addition to keeping accurate records of customer interactions.

RESPONSIBILITIES

• Provide prompt and courteous front-end technical support for clients
•   Investigate a technical problem to determine root cause, as possible 
• Work with other Support Specialists or Product Development to expedite resolution to clients issues 
• Use standard messaging mechanisms to update client on issues 
• Use standard messaging mechanisms to send or identify fixes for client issues 
• Work with clients to verify fixes sent have resolved client problems 
• Use CRM software to maintain accurate client history for any problems/issues that are recorded 
• Assist in the maintenance of, and input to, FAQ’s on software issues and bugs  

QUALIFICATIONS AND SKILLS

• Enrolled in program of study related to a technical field such as computer science, engineering or the equivalent 
• Knowledge of C\C++ programming in a Windows environment (UNIX/Linux considered a definite asset) 
• Strong command of the English language 
• Independent and user-oriented 
• Excellent communication and listening skills 
• High level of professionalism and diplomacy 
• Knowledge of military terms, general physics, simulation environments, and 3D graphics are a plus